Return Policy

At Rug Dubai, we take pride in offering premium-quality rugs and carpets to our valued customers. We understand that sometimes returns may be necessary, so we’ve outlined our policy to ensure a clear and smooth process.

Eligibility for Returns:

  • Time Frame: Returns must be initiated within 7 days from the date of delivery.
  • Condition: The item must be in its original, unused condition with no signs of wear, damage, stains, or odors.
  • Packaging: All original packaging, tags, and accessories must be intact and included.
  • Non-Returnable Items:
    • Custom-made or personalized rugs.
    • Clearance or final sale items.
    • Rugs damaged by improper care or misuse.

Return Process:

  1. Return Authorization: Contact our customer service team at info@rugdubai.com to request a return authorization. Include your order number, item details, and reason for return.
  2. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
    • Items must be securely packaged to prevent damage during transit.
  3. Inspection: Upon receipt, items will be inspected to ensure they meet our return criteria. This process may take up to 5 business days.

Refunds:

  1. Refunds will be processed to the original payment method within 7-10 business days after approval.
  2. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges:

Exchanges are accepted within the same 7-day return period, subject to product availability. Any price differences or additional shipping charges must be settled before the new item is dispatched.

Damaged or Defective Items:

If you receive a defective or incorrect item, please contact us immediately. Provide photos and a detailed description so we can resolve the issue promptly with a replacement or full refund.

Important Notes:

  • Rug Dubai reserves the right to refuse returns that do not comply with this policy.
  • We are not responsible for returns lost or damaged in transit.

Thank you for choosing Rug Dubai. We are dedicated to ensuring your satisfaction and appreciate your understanding of our return policies. For any questions, please reach out to us at info@rugdubai.com or call us at +971564144014.